Talk to a person
Email, not a ticket portal. A hotel that has just found a copy of its booking page at nine on a Friday evening should not have to create an account somewhere to tell us.
Answered within one working day, 09:00–18:00 SGT.
Put one of these at the front of your subject
It goes to the same inbox either way. The tag decides what gets read first.
Install help and questions
Anything about getting the package running, or about a report you do not understand. Include your registered domain.
Invoices, refunds, plan changes
Or a charge you do not recognise. Quote the date and amount and we will trace it.
Vulnerability disclosure
Found a flaw in PharosHub itself? We will not pursue legal action against good-faith research, and we will credit you if you want that.
Data access, correction or deletion
We respond within 30 days, as required.
If you are mid-incident
Put URGENT at the front and include your registered domain. We do not act against third parties on your behalf, but we will help you get the evidence into a form your registrar, host or lawyer can act on — and we will do it the same day.