Refunds & cancellation

Open Billing in your console and choose cancel. It takes effect at the end of the period you have already paid for. We do not switch off monitoring the moment you click — you paid for the month, so you get the month.

No notice period, no cancellation fee, no phone call.

If PharosHub is not right for you, email us within 14 days of your first payment and we will refund it in full — the monthly fee and the setup fee. You do not need to give a reason.

• Monthly fees already charged are not refunded pro rata — the service ran for that period.
• The setup fee is not refundable after 14 days, because the work it pays for has been done.
• If we suspend or terminate your account for a reason that is our fault, we refund the unused part of the period.

A duplicate charge, a charge after cancellation, or a charge on the wrong plan is refunded in full as soon as we confirm it. Email support@pharoshub.cloud with the date and amount.

To the original payment method, through our payment provider. Banks typically take 5 to 10 working days to show it, which is outside our control. We will confirm by email the moment the refund is issued at our end.

When a subscription ends, collection stops and the installed package receives an explicit response saying so. Your evidence remains available for 30 days in case you come back or need to export it, then it is deleted. Ask us and we will delete it immediately instead.